FAQs

Below is some information regarding our gift vouchers which we do hope is useful. For further information on Lime Wood please visit our website.


Will my gift voucher be extended due to the current pandemic?

We have extended the validity of all Gift Vouchers that are due to expire in 2021, to now expire on 31st December 2021, so that you still have an opportunity to use them at Lime Wood.


How can I use my gift voucher?

If the voucher you have varies from the experience you are looking to book, please contact the team who will be able to transfer the value of the voucher to go towards another experience.

Please kindly note that you are unable to redeem a Gift Voucher online to make a booking. Please book your room as normal and the team will refund any pre-payments with proof of your voucher. Please just contact reservations@limewood.co.uk


I would like to add a message to my voucher

Once you have added the vouchers to your basket you can choose to write a personal note either a separate message for each one or a message to be copied across your order.


This is a last-minute present, can I get an e-voucher?

Yes, add the items to your basket and on the delivery method, choose to email. This will send you a copy of the voucher and a brochure card to your email.

We don’t offer to email the recipient directly in case the voucher gets caught up in mailbox filters and your gift isn't received.


I would like the recipient to receive their order on a particular day

Not a problem, please choose one of the "Specified Day Delivery" options and choose the required date.


I would like multiple gift boxes but sent to the same address for my order

On the postage options please choose from either the 24hr, 48hr or specific day delivery option with "Separate Packages" and you will receive a box per voucher.


Do you offer overnight stay vouchers?

We offer a range of Forest Escape vouchers if you would like to treat someone to an overnight stay. Our Mid-week Forest Escape starts from £435 for 2021 which includes an overnight stay and breakfast, valid Monday – Thursday. Our Weekend Hideaway Retreat starts from £870 for 2021 which includes two overnight stays and breakfast, valid Friday – Sunday.

Meals are charged on an a la carte basis, with breakfast ranging from £18.50 - £25 per person. We would also recommend allowing for £55 - 65 per person for a three-course meal excluding drinks.


For full terms and conditions of our vouchers, these can be found here.